The bougie cupcake shop in downtown Dickson! *We will be closed Dec. 25- Jan. 4*
Frequently Asked Questions
Where are you located?
We are located in downtown Dickson at
103 E. College St, next to Back Alley BBQ.
Do you ship?
Yes, we do! As a fully inspected kitchen, we are allowed to ship!
Decorated sugar cookies and Monster cookies are the only items available to ship at the moment. Please email us for more details. A 4-6 week notice may be required.
To order visit our shop on Etsy: KourtneysKakes
Do you offer cake tastings/consultations?
Yes, we do!
Consultations and cake tastings are available for any occassion, not just weddings.
Do you make gluten-free/allergen-free products?
We can accommodate some dietary restrictions, but we are not an allergy-free facility. Products are made on/with shared equipment /supplies and may have come in contact with milk, soy, wheat, nuts/tree nuts, eggs, and other allergens.
What are your prices?
Prices vary for each item and depend on designs and details. We prefer to create a design based on your theme that fits out style and brand. Contact us via email for more information!
Can you make character cakes (mickey)?
We do not make copyrighted items such as characters, logos, sport mascots, emblems, etc. There is a $30,000 fine per item and possible jail time for copyright infringement. As a small business, this is not a risk we are willing to take. We take pride in creating a unique design just for you!
Do you deliver?
Yes!
We deliver to Dickson County and surrounding areas for wedding and large events. We also offer delivery to local businesses and schools.
PFD (Premium Food Delivery) is available for all other deliveries!
How early should I place my order?
We encourage ordering as early as possible!
We tend to book out 4-6 weeks ahead of time- Even longer during peak holiday/wedding seasons. (September-May)
Retainers, Bookings, & Cancellations
Is a retainer due to book an order?
Yes, we require a 50% non-refundable and non-transferable retainer fee to book your event. Full payment is due 10-14 days before the event. *Weddings and large celebrations due 30+ days before event.
If the event is less than 14 days away, full payment is required to book.
Booking- How do we order?
The best way to contact us is through email. We have a form that we will send for you to fill out with the basic questions. We will respond via email to discuss the details. Then, we generally send 3 package options based on your needs. If those options don't work for your event, we can continue discussing options perfect for you.
Cancellation/Refund Policy
Our calendar holds limited openings for custom orders and many of our dates book up quickly. For this reason, we ask that cancellations be made 3-4 weeks before your special occasion (6 weeks or more for weddings). This will hopefully allow us to offer your spot to another client. When you cancel in the time frames mentioned, any payment made after the retainer fee will be eligible for a future credit. Cancellations made after this time frame will result in all payments forfeited.
